bijje Privacy Policy — Your Data, Protected

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how bijje ("bijje", "We", "Us", "Our") collects, uses, stores, shares, and protects the personal information of users ("You", "Player", "User") who access or use the bijje platform at bijje.org, including all associated games, betting services, account features, and payment processing. This Policy applies to all players accessing the Service from Bangladesh and any other jurisdiction where the Service is available.

By registering an account, using the bijje Service, or continuing to browse bijje.org, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the Service. Questions about this Policy may be directed to bijje's data protection contact at [email protected].

1. Information We Collect

bijje collects personal information from you in the following circumstances: when you register an account, when you use the Service, when you make or receive payments, and when you contact our support team. The categories of personal information we may collect include:

• Identity and contact information: full name, date of birth, mobile number, and email address provided during registration.
• Identity verification documents: national identity card (NID), passport, or other government-issued documents submitted as part of KYC verification, along with any proof of address documents.
• Financial information: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), card details for Visa and Mastercard transactions (processed via our payment gateway partners), and records of all deposits, withdrawals, and wagering activity.
• Technical and usage data: IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bet history, and other interaction logs automatically recorded when you use the Service.
• Communications data: records of messages sent to and received from bijje's customer support team, including live chat transcripts and email correspondence.

bijje collects only the minimum personal data necessary to provide the Service, comply with applicable legal and regulatory obligations, and protect the integrity of the platform. We do not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or political opinions.

3. Legal Basis for Processing Personal Data

bijje processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is necessary to perform the contract between you and bijje — specifically, to provide the Service, manage your account, and process your transactions.
• Legal obligation: processing that is necessary for bijje to comply with a legal or regulatory obligation, including KYC verification, AML monitoring, and responding to lawful authority requests.
• Legitimate interests: processing carried out in bijje's legitimate interests, including fraud prevention, platform security, abuse detection, and service improvement, provided those interests are not overridden by your fundamental rights.
• Consent: where bijje relies on your consent to process your data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Payment Information and Financial Data

bijje takes the security of your financial data with the utmost seriousness. All payment transactions are processed through PCI-DSS-compliant payment gateway partners. bijje does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, only the wallet account number associated with your registered bijje account is retained for the purpose of processing future transactions and complying with AML obligations.

Transaction records — including deposit amounts, withdrawal amounts, dates, times, and the wallet or card method used — are retained for a minimum of five years in accordance with standard financial record-keeping obligations. These records are used exclusively for account management, dispute resolution, regulatory compliance, and anti-fraud monitoring. They are never shared with third parties for marketing or commercial purposes.

7. How Long We Keep Your Data

bijje retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policy. As a general guide: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years; support correspondence is retained for three years from the date of the interaction. These periods may be extended where bijje is required to retain data by a regulatory authority, court order, or ongoing investigation.

When your personal data is no longer required for the purpose for which it was collected and the applicable retention period has expired, bijje will securely delete or anonymise it so that it can no longer be used to identify you. Where complete deletion is not immediately possible (for example, because data is stored in backup archives), bijje will isolate the data from active processing until deletion is possible.

9. How bijje Protects Your Data

bijje implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your browser and bijje's servers; hashed and salted storage of account passwords; role-based access controls that limit staff access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments; and secure, encrypted storage of KYC documents with restricted access. While bijje takes all reasonable precautions to secure your data, no internet-based system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bijje will notify affected users and, where required, relevant authorities without undue delay.

11. Changes to This Privacy Policy

bijje reserves the right to update or amend this Privacy Policy at any time. When a material change is made, bijje will update the "Last Updated" date at the top of this Policy and, where reasonably practicable, notify registered users via email or a prominent notice on bijje.org. Your continued use of the Service after the updated Policy takes effect constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.